Customers are coming to expect brands to make use of all of their touchpoints to offer them seamless multi-channel experiences to:
… at any of the channels offered and across channels (e.g. order online, pickup in store).
Our unified order management system allows brands to:
Here are just a few of the user journeys that a unified omnichannel order experience enables:
Customer buys online and product is shipped to store. Customer decides to drop into a retail stores in person to return the product for another size.
Benefit for customer: Convenience, save cost/time to package and send return.
Benefit for brand: Ability to convert a return into a new purchase or upsell, increase customer trust in ecommerce experience and brand.
New customer visits retail store. Customer joins loyalty program and creates an account. Customer receives loyalty points for purchase at the store. Follow up email invites the customer to use loyalty points and account for EC shopping.
Benefit for customer: Higher value from customer account as can be used across channels. Benefit from using loyalty program by being able to be credited for purchases across all channels.
Benefit for brand: Increased customer satisfaction, cross-channel sales.
Customer visits store but the product he wishes to buy is not in stock in her desired color. Shop staff uses order management system to allow customer to pay for the product in store and have it shipped directly to the customer's home from a warehouse or store.
Benefit for customer: Ability to purchase any item offered by the brand whether or not it happens to be in stock at a particular store she is shopping.
Benefit for brand: Capture sales that would be lost due to unavailability of stock in store. Increased customer satisfaction, brand perception.
I. Single source of truth with robust APIs.
QOR Commerce Order Management integrates with your online ecommerce shop, stores, warehouses, and eretailers to keep stock and product information up-to-date. APIs are provided for each channel to access a single order management system to ensure that all orders are processed correctly and stock changes are seen by all channels.
II. Client-optimized interfaces.
Interfaces are optimized for different users of the order management system.
III. Customizable rulesets and business logic.
Order management, particularly in an omnichannel system, is not one-size-fits-all as it is highly dependent on brands’ internal business rules, technological landscape, channels, and customers. The Plant offers technology consulting and customization to strive to make your solution perfectly fit within your commerce ecosystem.